Soft Portable Dog Cat Travel Backpack Carrier Tote Bag

Yes, we offer worldwide free delivery and no customs fees or duties with tracking number for all orders.

There are no additional customs fees or duties for international orders. We take care of these costs, so the total price in your cart is the final amount you will pay.

Smarsty collaborates with dependable global shipping partners to ensure the secure and timely delivery of your packages. Our commitment is to ensure that your purchased items arrive safely and on schedule. In the event of any issues during the transit of your items, including damage, loss, or delays, you can have confidence that we will make every effort to resolve these issues and offer optimal solutions.

Instant resend if package lost

If your package experiences a lack of tracking updates for more than 15 days during transit, you have the option to request a complimentary reshipment. In the event that the original package is eventually delivered to you, you are welcome to keep it at no cost, and there is no need to return it.

Instant resend for damaged items

If you receive your package and find that some items are lost or damaged in transit, rest assured that we will promptly issue an immediate resend for those items.

30-Day undelivered resend

If your package isn't delivered within 30 days, you can request a complementary reshipment. If no action is taken within 35 days, we will automatically resend it. If it arrives later, you can keep it at no cost, and there's no need to return it.

FOR PRODUCTS THAT SHIP FROM USA

Select items on our website ship from warehouse locations in the US. Please note that these items contain "Ships From US" in their titles. 

Items that ship from the US are only available to US customers. We do not ship these items internationally. If you're from outside of the US and place an order for a "Ships From US" item, your item will come from China. 

USA: Between 2 - 7 business days

FOR PRODUCTS THAT SHIP FROM CHINA

To keep the cost of our products low and pass the savings on to you, we ship a majority of our products directly from our warehouses located in USA, China, Germany, Russian Federation and European. Under usual circumstances, total delivery time is 9-21 days depending on your location (excluding processing times).  

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

Australia: 6 - 11 days average

Canada: 9 - 15 days average

Denmark: 10 - 15 days average

France: 8 - 13 days average

Germany: 7 - 14 days average

Ireland: 8 - 19 days average

Israel: 42 - 51 days average

Italy: 10 - 19 days average

Norway: 11 - 23 days average

Spain: 6 - 15 days average

Sweden: 10 - 19 days average

Switzerland: 2 - 20 days average

United Arab Emirates: 6 - 19 days average

United Kingdom: 7 - 14 days average

United States: 10 - 14 days average

All Others: Between 12 - 21 days average

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates.

Returning your order has never been more convenient! Simply reach out to us by email with your order number and the reason for the return, and our support team will efficiently guide you through our 24 hour quick process.

Any items in their original condition are eligible to our 30 days return after delivery date.

If you're not completely satisfied, you can return it for free.