Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email. It will include your order number, proof of payment. This means that we have received your order and pre-authorized your payment. If you don’t see the email in your inbox, please check your spam or junk folder.

Still no email? Send us a message at support@smarsty.com with the subject: "Order Confirmation Not Received. "Our team will assist you right away.

Shipping costs and Times

Total Delivery time: Order Processing time + Transit time (the Amount of time the carrier takes to hand over the product to you)

Order Processing Time: We process all orders within 1-2 business days (Monday to Friday). Orders are not processed or shipped on weekends or holidays.

Order Cut-Off Time: 06:00 PM (GMT-06:00) Central Standard Time (Chicago). Orders placed before 06:00 PM will be processed the same day. Orders placed after 06:00 PM will be processed the next business day.

FOR PRODUCTS THAT SHIP FROM CHINA

To keep the cost of our products low and pass the savings on to you, we ship a majority of our products directly from our warehouses located in USA, China, Germany, Russian Federation and European. Under usual circumstances, total delivery time is 9-21 days depending on your location (excluding processing times).  

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates. 

FOR PRODUCTS THAT SHIP FROM USA

Select items on our website ship from warehouse locations in the US. Please note that these items contain "Ships From US" in their titles. 

Items that ship from the US are only available to US customers. We do not ship these items internationally. If you're from outside of the US and place an order for a "Ships From US" item, your item will come from China. 

USA: Between 2 - 7 business days 

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Order Acceptance

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

• Incomplete or incorrect information
• Suspicions of fraud

In this case, we will cancel the order from our end and refund you, the refund is processed within 14 business days and the customer sees the funds back in their account within that time.

Track Order

You can track your order that you receive via the shipping confirmation by going here. If you have not received a tracking number within 5 business days, please contact us at support@smarsty.com and we will be happy to help you.

Contact Us

Phone: +1 612-426-9875

Email: support@marsty.com

Address: 4525 Andover Rd, Edina Minnesota 55435, United States

Support: Monday to Friday: 10:00 AM - 10:00 PM (GMT-06:00)